Our policies
Everything you need to know before and after you order. Effective October 4, 2026.
Shipping Policy
Processing time
Orders are processed within 1–3 business days after payment is confirmed. Business days are Monday to Friday, excluding U.S. federal holidays.
Delivery time
Once shipped, orders typically arrive within 2–5 business days.
All processing and delivery times are estimates, not guarantees. Once your order has been handed to the carrier, delivery is in the carrier's control, and Premier Luxury Fashion is not responsible for delays that occur after shipment. These include delays caused by the carrier, high shipping volumes, holidays, severe weather, natural disasters, customs or security inspections, incomplete or inaccurate address information, failed delivery attempts, or other circumstances beyond our control. Shipping delays do not qualify an order for a refund or cancellation.
Tracking
You will receive a tracking number by email as soon as your order ships.
Shipping costs
Shipping is charged at a flat rate by item type, set to estimate what it costs us to ship that kind of item within the United States: T-shirts and long sleeves $8.95; hoodies, sweatpants and sweatshirts $12.95; sets $17.95; sneakers $14.95; boots $18.95; sandals, slides and mules $11.95; watches $9.95; wallets $7.95; bags $15.95; and travel bags such as duffels and backpacks $19.95. When an order has more than one item, the highest rate applies in full and every additional item ships at half its own rate. The shipping charge is shown on each product page, in your bag and at checkout before you complete your payment.
Sales tax
Where the law requires it, sales tax is added at checkout based on the delivery address and shown as its own line before you pay.
Shipping address
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email support@premierluxuryfashion.com right away. We can update the address only if the order has not yet shipped.
High-value orders
For your protection, high-value orders such as watches and bags may require a signature on delivery.
Lost or missing packages
If your tracking shows no movement for several days, or your package is marked as delivered but you have not received it, contact support@premierluxuryfashion.com. We will assist you in opening an investigation with the carrier.
Return & Refund Policy
All sales are final. We do not accept returns, exchanges, refunds or order cancellations, except in the three cases below.
- You received the wrong item. The item delivered is not the item, size or color you ordered.
- You received a damaged item. The item arrived damaged or defective.
- The item you ordered is out of stock. If we are unable to fulfill your order because the item is no longer available, we will cancel the order and issue a full refund, including the shipping charge.
How to request a return or refund
For a wrong or damaged item, email support@premierluxuryfashion.com within 48 hours of delivery with your order details and clear photos of the item, the packaging and the shipping label. Items must be unworn and unused, with all original tags, packaging and accessories included.
What happens next
Once your request is approved, we will provide return instructions and cover the return shipping cost. After we receive and inspect the item, we will send the correct item or issue a full refund, including the original shipping charge, depending on availability and your preference.
Refund timing
If your order is eligible for a refund, the refund will be issued to your original payment method within 7 business days of approval. Please allow additional time for your bank or card issuer to post the refund to your account.
Contact us before filing a dispute
If there is a problem with your order, please contact support@premierluxuryfashion.com before opening a chargeback or payment dispute with your bank or card issuer. This gives us the opportunity to resolve the issue with you directly, which is almost always faster. See Chargebacks and payment disputes in our Terms of Service.
Not eligible
Change of mind, incorrect size selection, and items that have been worn, used, altered or returned without their original tags and packaging are not eligible for a return or refund.
Privacy Policy
Premier Luxury Fashion ("we", "us") respects your privacy. This policy explains what information we collect when you visit premierluxuryfashion.com or place an order, and how we use it.
Information we collect
- Order information: your name, email address, phone number, shipping address and the items you purchase.
- Payment information: card payments are processed by Stripe in the secure payment form on our checkout page. We never see or store your full card number.
- Messages and sign-ups: your email address if you join our list, and anything you send us by email, including reviews.
- Technical information: like most websites, our hosting provider automatically records basic technical data such as IP address, browser type and pages visited, for security and performance.
Saved items and your shopping bag
Your shopping bag and saved items are stored in your own browser so they remain there when you return. If you enter your email address at checkout, or have signed up to our list, we also keep a copy of your bag with your email address so we can send you a reminder if you leave without ordering; every reminder includes an unsubscribe link. If you ask us to tell you when a sold-out piece is back, we keep your email address and that piece only for that purpose. We do not use advertising cookies or third-party tracking.
How we use your information
- To process, ship and support your orders
- To respond to your questions and requests
- To send updates about new arrivals, only if you joined our list. You can unsubscribe at any time.
- To publish reviews you submit, using your first name and last initial, and your city if you provided it
- To prevent fraud and meet our legal and tax obligations
Who we share it with
We do not sell or rent your personal information. We share it only with the service providers that help us run the store:
- Stripe, for payment processing
- Shipping carriers, for delivery
- Our website host, Vercel
- Our email provider
- Google Fonts, which provides the typefaces on this site
Each of these providers handles your information under its own privacy policy. We may also disclose information when required by law.
How long we keep it
We keep order records for as long as needed to fulfill orders and meet accounting and legal requirements. Other information is deleted when it is no longer needed.
Security
Our site is served over an encrypted connection, and payments are handled by Stripe's PCI-compliant checkout. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.
Your choices and rights
You can ask us to access, correct or delete your personal information, or to stop sending you marketing emails, by writing to info@premierluxuryfashion.com. Depending on where you live, including California, you may have additional rights under local law, and we will honor them.
Children
Our store is not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy from time to time. The effective date at the top of this page shows when it was last changed.
Terms of Service
By using this website or placing an order, you agree to these terms.
Products
We make every effort to describe and photograph our products accurately. Colors may appear slightly different depending on your screen. All brand names, logos and trademarks shown on this site belong to their respective owners. Premier Luxury Fashion is an independent retailer and is not affiliated with, sponsored by or endorsed by any of the brands we sell.
Pricing and availability
Prices are listed in U.S. dollars and may change without notice. All items are subject to availability. If an item is out of stock, or a pricing error occurs, we may cancel the order and issue a full refund.
Orders and payment
An order is accepted once payment has been successfully completed. We reserve the right to refuse or cancel any order we reasonably suspect to be fraudulent, in which case any payment will be refunded.
Shipping and returns
Shipping, returns and refunds are governed by the Shipping Policy and the Return & Refund Policy above. Shipping is charged by item type, as described in the Shipping Policy.
Chargebacks and payment disputes
Before initiating a chargeback or payment dispute with your bank, card issuer or payment provider, you agree to first contact us at support@premierluxuryfashion.com and allow us a reasonable opportunity to investigate and resolve the issue. Most concerns can be resolved quickly and directly with our team.
Chargebacks filed without first contacting us, or filed for orders that were delivered as described, will be contested. We will provide the payment processor with the relevant order, payment, communication and delivery records. We reserve the right to decline future orders from customers who file unwarranted chargebacks.
Website content
The text, images and design of this website belong to Premier Luxury Fashion and may not be copied or reused without permission.
Limitation of liability
To the fullest extent permitted by law, our liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses.
Governing law
These terms are governed by the laws of the State of Florida, United States.
Contact
Questions about these policies: info@premierluxuryfashion.com. Order support: support@premierluxuryfashion.com.